Returns

What is the NAVA online returns policy?

In the event that you are not satisfied with your online purchase, you are welcome to request a full refund or exchange on any sunglasses or optical frames within 14 days of delivery.

Please note the following conditions:

The item must be unworn and in its original, undamaged condition.
The item must not be personalised or made to a customer’s specification.
All items must be returned, including the glasses, the case and the cleaning cloth.
The return request must be accompanied by a valid invoice number.
This policy applies only to items purchased from navavenice.com

For further information or questions, please contact us at info@navavenice.com

How do I return my NAVA order?

Please complete the return sheet and use the free returns label enclosed with your order to send your NAVA frames back.

If you have not received a return label in your order, contact us at info@navavenice.com and we will provide one.

For further information or questions please contact us at info@navavenice.com

When will I receive my refund?

As soon as your return shipment has been checked at NAVA, we will refund your payment using the same method you selected for your purchase.

It might take up to two weeks after receipt of your returned order(s) to complete your return.

You will receive an email notification as soon as your refund has been processed.

Can I exchange my NAVA frames for another pair?

Currently, we do not offer online exchanges, but if you wish to try another NAVA frame you are able to return your unwanted item to us for a full refund and place a new order.