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Terms and Conditions for the online shop available at
operated by
NAVA doo
Hifzi Bjelevca br. 86
71000 Sarajevo, Bosnia and Herzegovina
Email: info@navavenice.com
Phone: +39 349 3470650
– hereinafter referred to as the Provider –
These Terms and Conditions (T&Cs) apply to all contracts concluded for the purchase of goods, services, or other items (hereinafter “goods”) via the online shop at the above URL, in the version valid at the time of the conclusion of the contract. Deviating terms and conditions of the customer shall not apply unless the Provider has expressly agreed to them.
2.1 The offers in the online shop are non-binding invitations to submit a purchase offer.
2.2 The customer submits a binding offer to purchase the selected goods by completing the order process and clicking the order button. The contract is concluded when the Provider confirms the order, delivers the goods, or requests payment.
2.3 Before submitting the order, the customer may correct input errors using standard input methods and is shown all entered data in a confirmation step.
2.4 The Provider will store the contract text and send it to the customer via email. If a customer account is used, orders can be viewed within that account.
2.5 The contract language is German.
Consumers have the right to withdraw from distance contracts. Details can be found in the Provider’s revocation policy.
4.1 Prices include VAT and any applicable shipping fees. Payment methods are listed in the shop.
4.2 If payment in advance is selected, the invoice amount is due immediately.
4.3 In the case of card payments, the charge is made immediately upon contract conclusion.
Goods remain the property of the Provider until full payment has been made.
6.1 Delivery is made to the shipping address provided by the customer within the delivery times stated in the shop.
6.2 For freight forwarding, delivery is to the curbside of the delivery address.
6.3 If the goods cannot be delivered due to supplier failure through no fault of the Provider, the Provider may withdraw from the contract. In such cases, the customer will be informed and refunded without delay.
Statutory warranty rights apply.
The Provider is liable without limitation for intent and gross negligence, and for injury to life, body, or health. For minor negligence, liability applies only for breach of essential obligations and is limited to foreseeable damages.
Personal data is processed in accordance with applicable data protection laws. Please see our privacy policy for details.
10.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
10.2 If the customer is a merchant, public legal entity, or does not reside in the EU, the place of jurisdiction is the Provider’s registered office.
10.3 If any provision is or becomes invalid, the remaining provisions remain unaffected.
The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr
The Provider is not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.
for the online shop at https://navavenice.com
Operator / Provider
NAVA d.o.o.
Hifzi Bjelevca 86, 71000 Sarajevo, Bosnia‑Herzegovina
Italian VAT ID: IT03177420308
Customer Service: info@navavenice.com | +39 349 347 0650
1.1 These GTC govern all contracts for the sale of goods (luxury sunglasses and accessories, hereinafter “Products”) concluded via navavenice.com.
1.2 They apply to consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB) alike, unless a clause is expressly limited to one group.
1.3 Deviating terms of the customer shall only apply if NAVA expressly confirms them in writing.
2.1 Product listings are non‑binding invitations to place an order.
2.2 By completing checkout and clicking “Order with obligation to pay” you submit a binding offer.
2.3 We accept the offer by (i) an explicit order‑confirmation e‑mail, or (ii) dispatch of the goods—whichever occurs first. If no acceptance is issued within two business days, the offer is deemed rejected .
2.4 The contract text is stored for internal purposes only; it is not accessible online afterwards. You will receive all contractual information again via e‑mail and may print or save it locally .
2.5 During checkout you can identify and correct input errors at any time via your browser’s back‑button or the on‑screen navigation .
2.6 Contract languages are English, German and Italian. For information, we provide English customer support.
3.1 All prices are end prices in euro (EUR) and include statutory VAT where applicable.
3.2 Customers bear no additional customs duties.
3.3 Accepted payment methods: credit card (Visa, Mastercard), Klarna Pay‑Now/Pay‑Later, PayPal and SEPA bank transfer. We may offer or refuse individual methods case‑by‑case .
3.4 Your card/account is charged immediately after contract conclusion. In the event of unjustified charge‑backs we reserve the right to pass on bank fees to you.
Goods remain our property until payment is received in full. Prior resale, pledge or processing is prohibited without our consent .
5.1 Standard delivery times: Germany 1‑3 working days; other EU countries 2‑6 working days .
5.2 Delivery is made to the address supplied by you. You are liable for costs arising from incorrect or incomplete address data and must ensure receipt during normal business hours .
5.3 Partial deliveries are permissible where reasonable to you .
5.4 Force‑majeure events (e.g., strikes, natural disasters) may extend delivery deadlines; we will inform you without delay .
5.5 Risk passes to consumers upon physical receipt; to entrepreneurs upon hand‑over to the carrier.
6.1 EU consumers have a 14‑day withdrawal right beginning on the day you or a third party (other than the carrier) receive the goods .
6.2 To exercise it, send us an unequivocal statement (e‑mail or letter). You may—but need not—use the model form attached below .
6.3 Consequences: We reimburse all payments incl. standard shipping within 14 days of notice, using the same payment method, and may withhold refund until goods are returned or proof of return is provided .
6.4 You must return goods within 14 days; you bear only diminished‑value costs caused by handling beyond what is necessary to examine the goods
7.1 Consumers enjoy the full statutory warranty (legal guarantee of conformity) for two years.
7.2 For entrepreneurs, warranty claims prescribe after 12 months unless the defect involves life, health or intent/gross negligence .
7.3 Warranty is void if care instructions are ignored or unauthorised modifications are made .
8.1 We are liable without limitation for intentional or grossly negligent breaches and for injury to life, body or health.
8.2 For simple negligence we are liable only for breaches of essential contractual obligations and limited to typical, foreseeable damages .
8.3 Rights under product‑liability law and data‑protection statutes remain unaffected .
9.1 Campaign vouchers issued free of charge are redeemable once per customer within the stated period and cannot be exchanged for cash or combined unless we agree otherwise .
9.2 If you cancel or partially return an order, the proportional voucher value is void; any refund relates only to amounts actually paid.
Personal data is processed in accordance with the EU GDPR. Full details are set out in our Privacy Policy.
The European Commission provides an ODR platform at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in consumer arbitration proceedings (§ 36 VSBG).
12.1 These General Terms and Conditions are governed by the laws of the Italian Republic, excluding the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
12.2 For consumers residing in the European Union, mandatory consumer protection provisions of their country of residence shall remain unaffected.
12.3 The place of jurisdiction for all disputes with merchants or individuals not residing within the European Union is Milan, Italy.
If any clause of these GTC is or becomes invalid, the remaining provisions shall remain in full force. The invalid provision will be replaced by the statutory rule or, if absent, by a clause reflecting the commercial intent of the original.
(Complete and return this form only if you wish to withdraw from the contract.)
To: NAVA d.o.o., Hifzi Bjelevca 86, 71000 Sarajevo, Bosnia‑Herzegovina
E‑mail: info@navavenice.comI/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods:
— Ordered on ()/received on
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only for paper communication)
— Date
